Refund Policy

At Diya Eternal Jewels, customer satisfaction is our priority. Every jewellery piece is carefully inspected before dispatch. Please read our Refund and Return Policy carefully before making any purchase.

  1. Return Eligibility

Returns or exchanges can be requested within 7 days of receiving your order if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product has a manufacturing defect.

To be eligible, the product must be:

  • Unused or unworn

  • Returned in its original packing

  • Accompanied by the original invoice, tags, certificates (if applicable) and any complimentary items.

  1. Non- Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized jewellery

  • Engraved products.

  • Gold coins, silver coins, and gift cards.

  • Products showing signs of wear, damage, alteration, or misuse after delivery.

  • Products returned without original packaging and documentation.

  1. Refund process

Once the returned product is received and passed our quality inspection:

  • Approved refunds will be processed within 7-10 business days.

  • Refunds will be credited to the original payment method used for the purchase.

  • Shipping charges are nonrefundable unless the return is due to our error.

  1. Exchange policy

Customers may choose to exchange an eligible product instead of receiving a refund, subject to stock availability. If the replacement item is of higher value, the price difference must be paid by the customer.

  1. Order cancellation

  • Orders may be cancelled within 24 hours of placement if they have not entered the manufacturing or dispatch process.

  • Customized or made to order jewellery cannot be cancelled once the production has begun.

  1. Return procedure

To request a return or exchange:

  1. Contact our customer support within 7 days of delivery.

  2. Share your order number, clear photographs of the product, and an unboxing video (if the product is damaged or incorrect.)

  3. Our team will review your request and provide return instructions.

  1. Quality inspection

All returned product undergoes a quality inspection. Diya Eternal Jewels reserve the right to reject any return that does not meet the conditions of this policy

  1. Contact us

For any questions, regarding returns, refunds, or exchanges, please contact us through our official customer support channels.

Thank you for choosing Diya Eternal Jewels.

We appreciate your trust and look forward to serving you.

This policy follows common practices used by jewellery businesses, such as limiting return to unused items, excluding customized pieces and processing refunds after quality inspection.