Lifetime Buyback Policy
Diya Eternal Jewels offers a Lifetime Buyback Facility on eligible gold and diamond jewellery purchased from Diya Eternal Jewels, subject to the terms and conditions below.
1. Lifetime Buyback
Eligible jewellery purchased from Diya Eternal Jewels may be presented for buyback at any time during the lifetime of the original purchaser, subject to verification and compliance with this policy.
The Lifetime Buyback Facility is intended to provide customers with a transparent mechanism for selling eligible jewellery back to Diya Eternal Jewels.
2. Conditions for Buyback
The customer must provide:
- Original purchase invoice/bill, wherever available;
- Original jewellery certificate(s), if applicable;
- Valid identification and other documents required by applicable law;
- The jewellery for physical inspection and verification.
Diya Eternal Jewels may require additional documentation for high-value transactions or where legally required.
3. Gold Buyback Valuation
The buyback value of gold jewellery will generally be determined based on:
Verified net gold weight × applicable buyback gold rate
The applicable rate shall be determined by Diya Eternal Jewels on the date of the approved buyback transaction.
Deductions may apply for:
- Making charges
- Wastage
- Non-gold components
- Stones
- Damage or alteration
- Refining/testing costs
- Other applicable deductions.
The original purchase price does not automatically determine the buyback value.
4. Diamond Buyback Valuation
Diamond jewellery will be evaluated separately based on factors including:
- Natural or lab-grown diamond status
- Diamond quality and certification
- Carat weight
- Colour
- Clarity
- Cut and overall condition
- Current market/valuation considerations
- Original documentation.
Diamond buyback is not necessarily equal to the original diamond purchase price.
5. Natural and Lab-Grown Diamonds
Natural diamonds and laboratory-grown diamonds will be valued separately.
A laboratory-grown diamond shall not be represented or valued as a natural diamond.
6. Custom-Made Jewellery
Customised, personalised, engraved or specially commissioned jewellery may be eligible for buyback, but its valuation may be subject to additional assessment and deductions.
7. Jewellery Purchased Elsewhere
The Lifetime Buyback Facility applies only to jewellery purchased from Diya Eternal Jewels, unless Diya Eternal Jewels expressly agrees otherwise in writing.
8. Jewellery Without Original Invoice
Buyback may still be considered where the original invoice is unavailable, subject to successful verification of ownership, purity, authenticity and other required details. Additional verification requirements may apply.
9. Payment
Once the jewellery has been inspected, verified and the buyback value has been accepted by the customer, payment will be made through an approved payment method in accordance with applicable law and company procedures.
10. Fraudulent or Suspicious Transactions
Diya Eternal Jewels reserves the right to refuse a transaction where there is a reasonable concern regarding stolen property, counterfeit jewellery, fraudulent documentation, disputed ownership or violation of applicable law.
11. Final Valuation
The final buyback amount will be determined after physical inspection and verification of the jewellery. The valuation communicated by Diya Eternal Jewels at the time of buyback shall apply to the approved transaction.
12. Policy Modification
Diya Eternal Jewels reserves the right to modify this policy from time to time. Any modification will not affect a buyback transaction that has already been completed.